SEASONAL/PBX OPERATOR : Marriott Park City Job - (park city, utah) in Salt Lake City, Utah For Sale
Description:
The PBX telephone operator is responsible for: handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; be knowledgeable of procedures and techniques necessary for the smooth operation of the department. PBX Operators are required to: display a guest orientation; possess a working knowledge of computers; and display an excellent phone manner.
This position requires a Pre:Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20:30 minutes of uninterrupted time for this opening.
Interstate Hotels and Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans
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SEASONAL, FT : 7am : 11pm, 3pm : 11pm
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guests any messages (e.g., record and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, legibly. Log all guest requests or issues into computer , contact appropriate individual or department (e.g., Bell person, housekeeping), and follow up with guest to ensure their request has been met to their satisfaction . Provide information to guests about room features, property amenities, and local areas of interest. Assist guests accessing the Internet.
Report accidents, injuries, and unsafe conditions to manager. follow all company policies and procedures; ensure uniform and personal appearance are clean professional; maintain confidentiality of propriety information; and protect company assists. Welcome and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appreciate etiquette. Develop and maintain positive working relationships with other associates, and support other departments to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk shift. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job as requested by supervisors.
PMS experience a plus, customer service, multi phone line experience. Friendly, patient, compassionate and outgoing personality a plus Flexible when it comes to scheduling, Marriott experience a plus.
The Park City Marriott boasts 191 guest rooms, which includes concierge level, concierge lounge, and 2 additional coin laundry rooms. Guest rooms feature Revive bedding, curved shower rods and curtains, stone top bathroom counters and lighting.
For business travelers and pleasure:seeking vacationers alike, the Marriott Park City is the landmark choice of Park City Utah hotels, offering majestic views and world:class comfort in the heart of ski country. Experience the areas rich recreation by day, then retreat to the warmth and convenience of full:service luxury. With its impressive meeting facilities, savory restaurant, and relaxing atrium:style pool, this three:star Park City hotel provides exceptional comfort in a picturesque setting
Division: Administration
Division: Front Desk
Facility: Marriott Park City
Category: Hospitality
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