General Manager - Radisson Hotel Salt Lake City Downtown - Carlson Companies (Salt Lake City, UT) in Salt Lake City, Utah For Sale

As one of the world's leading brands, Radisson is being positioned to deliver vibrant, contemporary and engaging hospitality charachterized by the Yes I Can! service philosophy.As the general manager, you are will direct hotel operations of the hotel by developing and implementing strategies and services which meet or exceed the needs of owners, employees and guests. Develops and implements business strategies for the hotel which are aligned with Carlson Rezidor Hotel Group's overall mission, vision, values and strategiesMonitors status regularly and adjusts strategies as appropriateEnsures alignment of the hotel's operations with Carlson Rezidor Hotel Group's objectivesDevelops the annual budget and capital budget in conjunction with the Controller and the Corporate Director of Operations Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunitiesStrives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targetsAchieves the hotel's profit, customer service and revenue goals by directing the operation of the hotelMaximizes revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services TeamSeeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the communityWorks with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the marketAnalyzes business results on a regular basis and takes actions to improve results as appropriateLeverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basisEnsures that the hotel adheres to Carlson Rezidor Hotel Group's standards of operationsRepresents the management company and maintains good working-relations and dialog with the hotel ownersEnsures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standardsDevelops and implements strategies and practices which support employee engagementDevelops and recruits the human resources necessary to achieve hotel and Management Services' goalsDirects the development and implementation of strategies and practices which support employee engagement throughout the hotelOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work forceTakes active role in recruitment and selection of qualified candidatesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialDrives employee engagement through the creation and implementation of departmental action plansCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamworkCommunicates and reinforces the vision for customer service to all managers, supervisors and employeesCreates an environment that encourages employees to provide the service brand behavior hospitality and teamworkEnsures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employeesEnsures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutionsCreates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork Position Requirements Minimum ten years senior hotel leadership experience requiredMinimum three – five year previous General Manager experience in a full service environment requiredMinimum one – two years upper upscale hotel experience requiredBachelors degree preferredProven leadership skills, results orientedAble to resolve conflicts guests, supervisor and employeeAble to collaborate effectively with other hotel employees and managers to ensure teamworkAble to create a diverse and supportive work environmentStrong time management skills We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Back to top
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