Technical Services Lead - Company is into Voice Analytics (Salt Lake City, UT) in Salt Lake City, Utah For Sale
Company Description
Company is in Voice Analytics and customer experience management space.
Job Description
Location: Salt Lake City, UT
Note: Must include job reference # ATT-DS-4
Position Summary:
As the leader of the Technical Consulting team, you will be a player/coach working with technical consultants, internal stakeholders, and customers to deliver and manage technical solutions and data associated with the Attensity suite of products. This is a technical role within the Professional Services team which requires deep technical knowledge and creative solutions. You are passionate about solving technical challenges. You possess a strong focus on quality and attention to detail. Naturally curious, you have a penchant quickly learning new skills and technologies. You are collaborative and humble. You celebrate success and learn from failure.
Major Duties and Responsibilities:
Develop and implement ETL solutions for customer data acquisition using ETL, scripting or programming solutions
Support the extraction environment for on-demand customers (see appendix)
Work closely and effectively with other members of the Professional Services team to produce solutions that meet customers' needs
Co-ordinate the setup of Attensity software installations and upgrades at customer sites
Proactively debug and resolve any issues relating to customer implementations. Issues could be related to, but not limited to, data corruption, systems scheduling, ETL workflows, application software administration and recurring data load failure due to load code or data format changes
Adhere to production and version control processes and procedures
Mentor and manage direct reports in delivery, staff planning, timesheet management, performance appraisals and other operational and HR needs
Collaborate with client services and company leadership on sales, business planning, project coordination/staffing, and internal initiatives
Experience Required:
10+ years of Technical Consulting experience with management responsibility
Strong written and verbal English skills
Responsibility for ETL creation (design, scripting, databases, extractions
ETL can be defined as having sufficient technical skills to take source data, manipulate the data according to specific guidelines via scripting/SQL/ETL tools into a new format/location.
RDBMS management and configuration experience.
Experience in one of the following DB technologies is required: Oracle 11g+, MS SQL Server xxxx+, Teradata 13+ MySQL 5+, Vertica 6+
Web Server management and configuration (Tomcat, IIS, J2EE servers) and web browsers
Desired Skills/ Abilities and Requirements:
Demonstrated proficiency in administering Java Application Server based applications in a third party hosted environment
Expertise in ETL tools. ETL can be defined as having sufficient technical skills to take source data, manipulate the data according to specific guidelines via scripting/SQL/ETL tools into a new format/location.
Experience with off the shelf ETL tools (Informatica, SSIS, Pentaho, etc.) or any of the following technologies are strong pluses; SQL, Java, PERL, Regular Expressions, Batch, Shell, etc. and being able to debug issues related to the ETL process. Resolution will require actual coding with these technologies.
Ability to communicate with business as well as technical customers to understand and resolve their issues
Highly organized and motivated
Some travel required
Pluses:
Business Intelligence application setup and configuration (Business Objects, Cognos, Microstrategy, Oracle)
Basic knowledge of C++
Customer Service experience
Computational Linguistics experience
Education Required:
BS degree in EE or CS or equivalent work experience required
Note: Must include job reference # ATT-DS-04
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx07.96